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Electrostar Electronics has been an organization which manufactures quality electronic products such as CFLs, mobile chargers, UPS, Power Inverters and CFL raw materials too. This organization is run and managed by sensible minds and hearts as it is obvious by the fact that Electrostar Electronics have set up a separate Customer Care Unit which has the responsibility of looking after the consumer affairs and their complaints. Our Customer care executives can either be reached by phone or by emails and timely response within 3 working days is assured to our valued customers. Besides, consumers or general public is often encouraged to send in their thoughts and valuable suggestions by filing up the feedback form which is provided on our website, i.e.
Apart from this, Electrostar Electronics head office at Noida, UP has clearly instructed our area distributers and city stockists and area dealers to efficiently manage the user issues and to replace the faulty items within 3 working days, after carrying out the formal procedures. Then, Electrostar Electronics area representatives also make sure that end customers are properly being attended to, as if they are not thoroughly satisfied then whole of the organization’s objectives may not get achieved. On our website, we are often given a lot of suggestions and we receive some customer issues as well, which our Customer Care Department deals with undue ease and sophistication. Each user complaint has been provided a unique code and to solve each complaint, the solutions are generally divided into various stages for overall efficient control and complaint management.
It has been because of the Senior Management’s considerate efforts towards consumer satisfaction that Electrostar Electronics has earned undue recognition throughout the consumers forums and even the stae Government of UP has hailed our organization for having sensible approach towards consumer affairs and towards the solution of their problems which always involve their hardly earned money.
Apart from this, Electrostar Electronics head office at Noida, UP has clearly instructed our area distributers and city stockists and area dealers to efficiently manage the user issues and to replace the faulty items within 3 working days, after carrying out the formal procedures. Then, Electrostar Electronics area representatives also make sure that end customers are properly being attended to, as if they are not thoroughly satisfied then whole of the organization’s objectives may not get achieved. On our website, we are often given a lot of suggestions and we receive some customer issues as well, which our Customer Care Department deals with undue ease and sophistication. Each user complaint has been provided a unique code and to solve each complaint, the solutions are generally divided into various stages for overall efficient control and complaint management.
It has been because of the Senior Management’s considerate efforts towards consumer satisfaction that Electrostar Electronics has earned undue recognition throughout the consumers forums and even the stae Government of UP has hailed our organization for having sensible approach towards consumer affairs and towards the solution of their problems which always involve their hardly earned money.
